Frequently Asked Questions
How do I track my package?
Please Visit Our Shipping info section.
Does Polka Dot Whale have a store near me? Do you have a store in Long
Beach, CA?
Currently we are only available online. Our Long Beach, CA location is
not open to the public and only serves as our business offices and
warehouse.
Do You Share My Information, What is Your Privacy Policy?
We absolutely respect your privacy. We will NEVER share your personal
information, including email and physical addresses. We do not share,
sell any of your information with any outside company. We will only
share your contact information to our delivery service only in the
event they need to contact you in regards to the delivery of a
package.
Emails: We do not support SPAM. Every email we send comes with an
unsubscribe link.
Credit Card Errors When Trying to Place Your Order?
If you are receiving a credit card error when trying to place your
order online, please check to make sure your credit card number and
billing address information are correct. Remember, your billing
address must match exactly what your credit card bank has on file.
If you continue to have difficulties, you may want to contact your
credit card company and make sure they have your valid credit card
information. They may have "temporary authorizations" on your card,
but they will not have a valid charge. Note, temporary authorizations
will be removed from your account usually within 1-5 business days,
depending on your credit card company.
How Secure is your Site?
Using your credit card online to order products is, in fact,
significantly safer than placing credit card orders with conventional
mail order houses or even making purchases at a retail store where
paper work is stored. Our site is protected and secured by VeriSign,
the leading Security software in the industry. To verify, click the
VeriSign link.
Can I Call or Fax my order?
At this time, we cannot accept orders via phone or fax. We apologize
if this causes you any inconvenience. If you would like to contact us,
please email us at service@polkadotwhale.com.
Please allow up to 24-hours to receive a response. Thank you in advance
for your business and understanding. We are committed to serving our
customers.
What Credit Cards can I use? Do you accept debit cards?
Polka Dot Whale accepts Master Card and Visa. As long as your card
has either a Master Card or Visa emblem, it can be used to order on the Polka
Dot Whale site. Currently we are unable to accept AMEX and Discover
cards. We apologize in advance if this causes any inconvenience.
Is Your Gift Wrapping Free? Are gifts wrapped together or separately?
Yes! We believe every shopping occasion at Polka Dot Whale is a special
shopping experience. That is why we offer our Free Gift Wrapping option.
During your check out, in your shopping buggy, just make sure you check the
check box: FREE Gift Wrap option!
For those of you choosing the gift wrap option:
Please note that orders will be gift wrapped either together or separately at
the discretion of the Polka Dot Whale gift-wrapping team.
We are happy to honor special gift-wrapping requests to the best of our
ability. Please type any special
requests into the gift message section during the check out process, along with
the gift message you’d like to appear on a handwritten enclosure card included
with our compliment gift-wrap service. We will try to accommodate
all special requests, but they can not be guaranteed.
Check out our brand new fun and unique
gift toppers to add an extra special touch to our complimentary gift-wrap.
More Questions?
Please contact us at service@PolkaDotWhale.com
